Gateway2Morocco
Support
We are a small team and we answer ourselves. Morocco time is UTC+1.
Hours
08:00–22:00 Morocco time
For questions; travellers on a trip can reach us 24 hours a day through the app’s emergency button.
Help
Frequently asked
Which email do I sign in with?
The one you booked with, or the one we added for your companion. If you are not sure, ask us and we will tell you which address is on the booking.
The code did not arrive.
Spam folder first; then request a new one. Codes expire after 10 minutes and after five wrong tries.
I cannot see my trip in the app.
The app shows confirmed trips only. If your trip is confirmed and still missing, write to us with your booking reference (it looks like G2M-XXXXXX).
How do I add someone travelling with me?
Ask us; we add their email to the booking and they sign in with it.
How do I turn notifications on or off?
In your phone’s Settings under Gateway2Morocco. The app works without them.
How do I delete my data?
From the app’s Team tab you can sign out of every phone. To have your data removed from our systems, use the form at https://itineraries.gateway2morocco.com/app-privacy or email us; we do it within thirty days.
Something in my plan looks wrong.
Message us from the app or by email; nothing is final without us and we fix it personally.